SERV Behavioral Health System, Inc - Clifton, New Jersey

Nicole Dalmedo

The services at this facility are very disappointing. First when I called to make an initial appointment for my son I was told it was an evaluation for 1.5 hours. I made arrangements and pulled him out of school just to find out on arrival it was a brief intake appointment in a dark room. Then I had to wait over 1 month for an appointment on critical issues I am having with my child which again I was told the appointment would be a hour and half. The NP came on and without even getting a FULL history of my son and within 15 minutes prescribe a heavy medication to us and sent us on our way. This is why people are over medicate because doctors and facilities don't take the time to investigate the best path for patients. Disgusted and disappointed
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Evelina Plewa

This place will make your anxiety worse. The are so bad with paperwork. They tell you to submit your claims to insurance yourself, but the proof of payment paper they give you has all the wrong info. Wrong date. Wrong diagnosis code. Wrong address. When you go back for a correct copy, it’s still wrong. Good luck having them pick up. I’ve gotten my appointment canceled on me, or the therapist is late. Their system was shut down for like 2 weeks. I am not happy with this place, if you can find somewhere else I think you should.

Paula Rieder

I have been coming to Serv for almost a year. Appointments get switched or canceled without any notifications or explanations. My therapist is great, but the office staff needs help. They have still not sent any bills to my I insurance company since my first appointment.

Tom Curley

Easily the worst front office staff of any doctors office that I have ever dealt with. You need to call them several times in order to get them to return your call. This even goes for very important calls like prescription refills.

The therapist I dealt with was great but the front office staff has made the experience of going there a miserable one. I will not be going back. Stay away from this place.

ChristineLuvs KrayzieBone

Some of the therapists need more help than the patients here. I was called an aggressive bully when I confronted Ms. Tank the therapist yrs ago for always being about half an hour late each session. The therapist offered no sympathy when I said I was in pain. Ms. Tank said she has to wait too. I left Serv awhile because the person in charge would not help me. I found out later my friend had an issue with the same therapist and got switched. Everything I experienced and shared was turned around in Ms. Tank's favor.

Now Jesse has been very cold and uncaring in dealing with billing claims. Instead of helping the people coming for treatment some of the staff make you feel worse here. I was told the doctor takes my insurance over a year ago several time when she did not.

Instead of helping me the billing person was very rude and told me recently telling me it is too late to resolve these claims. The front desk messes up appointments and sometimes forgets to tell the therapist I am there waiting. The office puts me on hold a long time on the phone.

I called Serv promptly when rides were a no show and the front desk again did not tell the therapist, so half an hour later the therapist is calling me. We do not have adequate mental health care when we do not have a lot of money or good insurance.

This place is built in a somewhat isolated spot with no traffic lights nearby. The cars in front come speeding by and it is hard to cross the street in front. It was obviously built for people who have access to vehicles not pedestrians.

@ Serv the staff benefit most. The best workers move on quickly to better paying jobs elsewhere. I have waited months for a replacement worker. If I had more options I would go elsewhere.

Michael Roos

I have had nothing but cancelations from there staff.
Very dissatisfied with the following through of appointments.
We are in a time were help is needed most for me and they were not available as much as I needed nor when they made an appointment did they follow through, they usually cancelled on me.
Then when I followed up and asked why my appointment didn't happen, they had the nerve to say I was a " no show " ? When I waited by the phone for 2 hours and no one called.
This is a mental health facility that needs people who care and not lie about meetings.

Queen Cate

This practice is not efficient with patient care at all. They do not have their patients best interest in mind. Stephanie does not return calls for prescriptions refills even after numerous calls/messages. It gets very frustrating taking time out of our busy schedules to call this place and no one returns your calls. This being a mental health clinic, it’s very poorly managed. How are your patients supposed to cope without any medical advice? They CAN’T even reach their PSYCHIATRIST!!

R R “Donpantalon”

I have given 4 stars because the staff other then the receptionist idk which one it is, is amazing. The receptionist whoever it maybe I speak to is lazy, inconsiderate and just a plain out liar. I have called over 100 times in a week just 1 day alone was 36 they would pick up and hang up the phone. This is all because I ran out of my meds and needed a refill. Nothing was done even the therapist had to take time out our meeting to tell whoever the lady was to let them know I’m out he has 0 but nothing was done. This is unacceptable and just plain out lazy. She needs to be fired you are only as strong as your weakest link and well that’s it. They even said when I was like if I end up in a mental house that’s my fault right? Yes!! Ohh really because you didn’t do your job it’s my fault. No problem, let’s play that game.